Privacy Policy

1. Personal information we collect

The personal information we collect depends on how you interact with Pckgr.

We aim to collect only the personal information reasonably necessary to operate our business, provide our products and services, communicate with customers and prospective customers, and meet our legal obligations.

This may include:

• your name
• your email address
• your company or organisation name
• billing and transaction information
• information you provide when contacting Pckgr
• information contained in support requests or other communications with us
• information you provide when booking a walkthrough
• account information required to access or administer a Pckgr service

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a particular purpose and permitted by law.

2. How we collect personal information

We generally collect personal information directly from you when you:

• create an account
• purchase or subscribe to a Pckgr service
• contact us by email or through our website
• request support
• book a walkthrough
• communicate with our team
• otherwise provide information to us

Our websites and services may also generate limited technical information necessary for their operation, security and reliability.

Where third-party services are used to provide functions such as payment processing or scheduling, those providers may collect information directly from you in accordance with their own privacy policies.

3. Payment information

Where you purchase a Pckgr product or service, payment processing may be provided by a third-party payment provider.

Pckgr may retain information associated with your subscription, billing status and transactions where necessary for accounting, customer service and administration.

Where payment credentials such as card details are collected directly by a payment provider, that provider handles that information in accordance with its own privacy and security practices.

4. How we use personal information

We may use personal information to:

• provide and administer Pckgr products and services
• create and manage accounts
• process and administer subscriptions and billing
• respond to enquiries
• provide customer and technical support
• arrange and manage product walkthroughs
• communicate with customers and prospective customers
• provide important service, account and security communications
• maintain and improve our websites, products and services
• protect the security and reliability of our systems
• maintain appropriate business and accounting records
• investigate suspected misuse, fraud or security incidents
• comply with legal and regulatory obligations
• send marketing communications where permitted by law

We do not use personal information for unrelated purposes unless you have consented to that use or it is otherwise permitted or required by law.

5. Pckgr for Intune and Pckgr RMM

Pckgr provides two endpoint and application management products.

Pckgr for Intune works with Microsoft Intune to provide application management functionality.

Pckgr RMM is a standalone endpoint management platform.

Use of these products may involve technical and organisational data required to provide their functionality. Not all information processed through an endpoint management service is necessarily personal information.

Where Pckgr handles personal information in connection with either product, we handle that information in accordance with applicable privacy requirements and our contractual obligations.

This Privacy Policy should be read alongside any additional product-specific terms, agreements or notices that apply to your use of a Pckgr service.

6. Cookies and website information

Our websites may use cookies and similar technologies that are necessary to operate the website or help us understand its performance and usage.

Depending on the technologies in use, information collected may include:

• browser and device information
• IP address
• pages visited
• referring website or source
• dates and times of visits
• website interactions

You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where consent is required by applicable law for non-essential cookies or similar technologies, we will seek that consent.

7. How we disclose personal information

We may disclose personal information where reasonably necessary to operate Pckgr and provide our services, including to:

• service providers acting on our behalf
• payment and billing providers
• technology and hosting providers
• communications and email providers
• scheduling providers
• professional advisers such as accountants, lawyers or auditors
• government authorities or other parties where required or authorised by law

We may also disclose information where reasonably necessary to protect the rights, security or property of Pckgr, our customers or others.

We do not sell personal information.

8. Overseas disclosure

Pckgr is based in Australia.

Some third-party service providers used in operating our business and services may process or store personal information outside Australia.

Where Pckgr is likely to disclose personal information to an overseas recipient, we will handle that disclosure in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Where practicable and required, we will provide information about the countries in which overseas recipients are likely to be located.

We periodically review the service providers we use and will update this Privacy Policy where our overseas disclosure practices materially change.

9. How we hold and protect personal information

Pckgr takes reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

We use technical and organisational safeguards appropriate to the information and services involved.

Access to personal information is limited to people and service providers who require access for legitimate business purposes.

No electronic system or method of transmission can be guaranteed to be completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

10. Retention of personal information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected or as required for legitimate business, accounting, contractual, security or legal purposes.

When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it where required and appropriate.

11. Accessing or correcting your personal information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing a request.

In some circumstances, the Privacy Act permits us to refuse access or correction. If this applies, we will provide an explanation where required by law.

To make an access or correction request, contact us at:

support@pckgr.com

You can also contact:

bri@intunepckgr.com

12. Privacy complaints

If you have a concern or complaint about how Pckgr has handled your personal information, please contact us so that we can investigate it.

Privacy complaints can be sent to:

support@pckgr.com

You can also contact:

bri@intunepckgr.com

Please provide enough information for us to understand your concern and investigate the matter.

We will review your complaint and respond within a reasonable period, taking into account the nature and complexity of the complaint.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about privacy complaints and your privacy rights is available at www.oaic.gov.au.

13. Marketing communications

Where permitted by law, we may send you information about Pckgr products, services, updates and other relevant information.

You can opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending necessary account, service, billing, security or administrative communications.

14. Third-party websites and services

Our websites and products may contain links to, integrate with, or direct you to services operated by third parties.

These third parties may have their own privacy policies and information-handling practices.

When you provide information directly to a third party, that organisation’s privacy policy will apply to its handling of that information.

We encourage you to review the privacy policies of third-party services you use.

15. Children’s privacy

Pckgr’s websites and products are intended for businesses, IT professionals, managed service providers and other organisational users.

They are not directed at children, and we do not knowingly seek to collect personal information from children through our websites.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, products, services, information-handling practices or legal obligations.

When we update this Privacy Policy, we will update the Last updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us: